PowerTools Software, Inc.  
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Customer Service

Customer Service is designed to help you with any issue regarding the purchase, delivery, installation or proper functioning of our software.  Some examples of Customer Service issues include:

Shipping & Delivery Installation not Working
Credit Card billings Software not Working
Payment issues CD or Disc not Working
Key Code not Working Replacement CD or Disc
Replacement Key Code Incomplete Documentation

If you have any Customer Service issue described above, or if you have a problem or issue that you are not sure how to address, then please use this form to contact us.  We will endeavor to respond back to your inquiry as quickly as possible, usually by the next working day.

Customer Service Request Form  
Your Name:
Phone:    Alternate Phone:  (optional)
Confirm E-mail:
When can
we call?
Weekday - business hours
Weekday - early evenings
Weekend - during day
 Program Description
Program Title:
Is Program Registered? Yes
Not Sure
Not Applicable
 General Description of Situation
Please check
all that apply.
Shipping or Delivery Problem.
Credit Card Billing Problem.
Other Payment Problem.
Installation Program not Working.
Key Code not Working.
Lost my Key Code.
Software not Working.
Software function not explained.
Suggestions for Improvements.
It's complicated, please call ASAP!
PLEASE NOTE: If your situation is related to using your computer, using QuickBooks, using Excel, how to operate our programs or how to use the program for your business, please use our Technical Support Request Form instead. Thank You.
 Additional Information
Additional Notes

After you press SEND YOUR REQUEST, the computer will pause as it processes the information.  Please do not hit the SEND button twice as it is normal for the computer to pause for a few seconds while it processes your request.  It will then show you a confirmation of your request in a few moments.

You will receive an email or telephone response within 24 hours (weekends and holidays excluded).


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